Return & Refund Policy / 退货与退款政策

Effective date / 生效日期: 23 August 2026 / 2026年8月23日

English

This policy applies to products purchased directly from ARMOURBUY, operated by Simverse Sdn. Bhd. Please read the product page before ordering because our catalog includes both ready-stock goods and custom or made-to-order armor.

1. Ready-stock returns

You may request a return of an eligible ready-stock item within 30 calendar days after delivery. To qualify, the item must be unused, unworn, unassembled beyond what is reasonably necessary to inspect it, and returned in its original condition with all armor components, accessories, manuals, protective materials, and the original storage or display box. Proof of purchase is required.

Contact us before sending anything back. Returns sent without our written return authorization may be refused.

2. Custom and made-to-order goods

Custom-sized, personalized, modified, and made-to-order items are produced for a specific order and are not returnable or refundable for change of mind once the order is confirmed and production has begun. This restriction does not apply when the item arrives damaged, contains missing parts, is the wrong item, has a manufacturing defect, or materially fails to match the specifications confirmed in writing.

3. Damaged, defective, incomplete, or incorrect orders

Please inspect the shipment promptly. Report visible transit damage, manufacturing defects, missing parts, or an incorrect item within 7 calendar days after delivery by emailing hoopuhe@gmail.com. Include your order number, a clear description, photographs of the product and packaging, and an unpacking video if available.

After assessment, we may offer repair, replacement parts, replacement, remake, or refund as appropriate. ARMOURBUY will pay or reimburse reasonable pre-approved return shipping when the issue is verified as our error or a covered defect.

4. Items that cannot be returned

• Custom, personalized, modified, or made-to-order goods returned only because of change of mind;
• Items showing wear, use, alteration, accidental damage, improper storage, or improper handling after delivery;
• Items missing components, accessories, or the original storage or display box;
• Gift cards, digital products, and final-sale items where permitted by law; and
• Returns requested outside the applicable time limit, unless required by law.

5. Return shipping, duties, and packaging

For an approved ready-stock return based on change of mind, the customer is responsible for return freight, insurance, customs charges, import or export duties, and secure protective packaging. Original shipping charges, taxes, duties, and customs brokerage fees are not refundable unless the return results from our verified error or a covered defect. We do not charge a restocking fee for an approved return that meets this policy.

Large armor sets are fragile and expensive to ship. Use the original packaging and a tracked, insured service. You are responsible for the item until it is received at the return address supplied in our authorization.

6. Refunds and exchanges

We will inspect an authorized return after receipt. If approved, we will issue the refund to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional time to post the refund.

Exchanges for ready-stock goods depend on availability. If the requested replacement is unavailable, we may issue a refund instead. Remedies for a custom or made-to-order item with a verified problem may include repair, replacement parts, remake, replacement, or refund, subject to applicable law and the circumstances of the claim.

7. Cancellations

Contact us immediately if you need to cancel. A ready-stock order may be cancelled before shipment. A custom or made-to-order order may be cancelled only if we confirm in writing that production has not begun. Once production has begun, the custom-order restriction in section 2 applies.

8. Contact

To request a return or report a problem, email hoopuhe@gmail.com with your order number. We will provide the correct return address and instructions after approving the request. Nothing in this policy limits any non-excludable rights available under applicable consumer law.

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简体中文

本政策适用于直接向 ARMOURBUY（由 Simverse Sdn. Bhd. 运营）购买的商品。我们的商品包括现货以及定制或按订单制作的甲胄，下单前请仔细阅读商品页面。

1. 现货商品退货

符合条件的现货商品，可在签收后 30个自然日内申请退货。商品须未使用、未穿戴，除合理检查所必需外不得组装，并保持原始状态；所有甲胄部件、配件、说明材料、防护包装以及原储存箱或展示箱均须完整退回。申请时须提供购买凭证。

寄回任何商品前请先联系我们。未经书面退货授权直接寄回的包裹可能被拒收。

2. 定制及按订单制作商品

定制尺寸、个性化、经修改或按订单制作的商品是为特定订单生产的；订单确认且生产开始后，不接受仅因改变主意提出的退货或退款。但如果商品到货时已损坏、缺少部件、发错商品、存在制造缺陷，或与书面确认的规格存在重大不符，则不受上述限制。

3. 损坏、缺陷、缺件或错发商品

请在收货后及时检查。对于明显运输损坏、制造缺陷、缺少部件或错发商品，请在签收后 7个自然日内发送邮件至 hoopuhe@gmail.com。邮件中请注明订单号和问题说明，并附商品及包装的清晰照片；如有条件，请同时提供开箱视频。

审核后，我们将视情况提供维修、补发部件、换货、重制或退款。如确认问题属于我方错误或本政策涵盖的缺陷，ARMOURBUY 将承担或报销事先获批的合理退货运费。

4. 不接受退货的情况

• 仅因改变主意而退回的定制、个性化、经修改或按订单制作商品；
• 商品在交付后出现穿戴、使用、改动、意外损坏、储存不当或操作不当的痕迹；
• 缺少部件、配件或原储存箱、展示箱的商品；
• 在法律允许的范围内，礼品卡、数字商品及明确标注为最终销售的商品；
• 超过适用申请期限的退货，但法律另有强制规定的除外。

5. 退货运费、税费与包装

对于因改变主意获批的现货退货，退回运费、运输保险、海关费用、进出口关税以及安全防护包装费用由客户承担。原始运费、税费、关税及报关费用不予退还，但退货是因我方经核实的错误或本政策涵盖的缺陷造成的除外。符合本政策并获批准的退货不收取重新入库费。

大型甲胄易损且跨境运输成本较高。请使用原包装，并选择可追踪且投保的运输服务。在商品送达我们在退货授权中提供的地址之前，相关风险由客户承担。

6. 退款与换货

收到获授权的退货后，我们会进行检查。审核通过的退款将在检查完成后 10个工作日内退回原付款方式。银行或支付服务商可能还需要额外时间完成入账。

现货换货取决于库存情况；如所需替换商品无货，我们可以改为退款。对于经核实存在问题的定制或按订单制作商品，我们可根据适用法律及具体情况提供维修、补发部件、重制、换货或退款。

7. 取消订单

如需取消，请立即联系我们。现货订单可在发货前取消。定制或按订单制作的订单，只有在我们书面确认尚未开始生产时才可取消；生产开始后，适用本政策第2节的定制商品限制。

8. 联系方式

申请退货或报告问题，请将订单号发送至 hoopuhe@gmail.com。申请获批后，我们会提供正确的退货地址和操作说明。本政策不限制适用消费者法律规定的任何不可排除权利。